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Business Office Manager
1. Ability to effectively communicate well with patients, co-workers, and other management.

2. Must possess a good work ethic.

3. Responsible for management of all patient Accounts Receivable.

4. Ability to ensure all department staff are trained efficiently by developing training materials and continuing education.

5. Ability to ensure the accurate and timely performance of the department through effective monitoring of daily workloads. Develops, monitors, and reports performance measurements related to employee performance.

6. Ability to monitor various regulatory sources to keep Admissions and management staff informed and trained regarding collection of patient information during the admission process to ensure maximum reimbursement.

7. Ability to perform monthly auditing to identify billing and compliance related issues; preparing and implementing appropriate corrective action; reporting items of noncompliance to the Compliance Committee as appropriate.

8. Ability to evaluate procedures, resolve problems and implement system changes; act as liaison with hospital personnel, medical staff and outside agencies and resolve operational problems.

9. Ability to foster a collaborative environment for teamwork within the department and with other departments/services.

10. Responsible for organizing the storage, archiving, retrieval, and destruction of all Hospital billing records; ensuring compliance with local, state, and Federal regulations.

11. Ability to act as a role model for the delivery of excellent customer service.

12. Responsible for ensuring providers are accurately enrolled/linked with necessary insurance carriers in a timely manner for reimbursement.

13. Responsible for ensuring the hospital and clinic reimbursement contracts with all necessary insurances are maintained in an organized manner in order to ensure maximum reimbursement and prompt renewals.

14. Responsible for reviewing and authorizing unpaid patient accounts to be sent to collection agency for further collection efforts.

15. Responsible for posting adjustments daily according to hospital policy.

16. Responsible for balancing, posting, depositing, and reporting payments received daily.
17. Ability to promptly assist patients with billing and insurance related questions.

18. Responsible for review of accounts aging to bad debt and timely submission of those accounts to collection agency.

19. Responsible for review of affidavits received from collection agency, signature, and return in a timely manner.

20. Responsible for responding to requests for information from collection agency in a timely manner.

21. Responsible for timely review and response of TruBridge situations/work queues.

22. Responsible for timely completion of Accounts Receivable month end close, including completion of Contract Billing and Recurring Billing.

23. Responsible for timely completion of annual Medicare bad debt file for cost reporting.

24. Responsible for ensuring all patient accounting audits/reviews are submitted accurately and timely.

25. All other duties as assigned

JOB SPECIFICATIONS: DESCRIPTION
1. EDUCATION Bachelor’s degree in Business Administration or other related field preferred.
2. LICENSURE None.
3. EXPERIENCE At least three to four years in hospital business office setting preferred.
4. SKILLS Working knowledge of accounting functions, business office/billing functions
Proficient in computer skills and Microsoft tools (Word, Excel, etc.).
5. INTERPERSONAL SKILLS Verbal, quantitative and interpersonal skills.
6. PHYSICAL EFFORT Requires finger dexterity, eye/hand coordination and full range of body motion including the ability to stoop, kneel, crouch, reach, push, pull and grasp items and stand and walk for extensive periods of time; the ability to lift and move equipment/supplies (0-25 pounds) with proper technique and accessories. Requires corrected vision and hearing in normal range.
7. HOURS OF WORK Generally Monday-Friday with extended hours as needed.
8. HAZARDS Exposure to chemicals, machinery, and bloodborne Pathogens that requires the use of personal protective equipment, i.e., masks, gowns, & gloves.
9. COMPETENCE FOR SPECIFIC PATIENT POPULATION:
None.
10. INFECTION CONTROL: Ability to comply with department specific controls implemented to reduce the risk of acquiring and transmitting infections within the health care setting. The controls may include, but are not limited to, immunity to certain vaccine preventable diseases, screening for tuberculosis infection or disease, the ability to utilize indicated personal protective equipment and attendance at appropriate training.

Additional Information
Position Type : Full Time
Shift : Day

Contact Information
Skye Wells
Email: emily.skye.wells@deltamem.net
Phone: 8703828267

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