Job Posting
Out Patient Physical Therapy Business Office Manager
• Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
• Optimizes patients' satisfaction, provides time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Liaising with patients, general practitioners, health care professions, and patient's family members in a compassionate and kind manner.
• Receiving patients in a polite and courteous manner, monitoring the patient's flow into the waiting room and treatment rooms.
• Receiving and convey messages in writing, electronically and verbally to the appropriate person.
• Complete the admitting or check-in-process of each patient, correct, up-to-date information, include insurance eligibility verification.
• Keeps the Department Director informed of any customer complaints, system problems or any situations that affect the day to day operation of the clinic in a timely manner.
• Contributing equitably in the maintenance of cleanliness of the medical practice
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Responsible for opening the office in the morning and locking the office premises after working hours.
• Ensure that the waiting room environment remains quit, calm, and welcoming.
• Respond to emails that arrive using our general office email address.
• Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner.
• Contributes to team effort by accomplishing related results as needed.
• Punctual and reliable
• Performs additional job duties as assigned.
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JOB SPECIFICATIONS: DESCRIPTION
1. EDUCATION High School Diploma
2. LICENSURE None.
3. EXPERIENCE At least two years in the healthcare patient intake field.
4. SKILLS Working knowledge in computer skills and Microsoft tools (Word, Excel, etc.).
5. INTERPERSONAL SKILLS Verbal, quantitative and interpersonal skills.
6. PHYSICAL EFFORT Requires finger dexterity, eye/hand coordination and full range of body motion including the ability to stoop, kneel, crouch, reach, push, pull and grasp items and stand and walk for extensive periods of time; the ability to lift and move equipment/supplies (0-25 pounds) with proper technique and accessories. Requires corrected vision and hearing in normal range.
7. HOURS OF WORK Generally Monday-Friday with extended hours as needed.
8. HAZARDS Exposure to chemicals, machinery, and bloodborne Pathogens that requires the use of personal protective equipment, i.e., masks, gowns, & gloves.
9. COMPETENCE FOR SPECIFIC PATIENT POPULATION:
None.
10. INFECTION CONTROL: Ability to comply with department specific controls implemented to reduce the risk of acquiring and transmitting infections within the health care setting. The controls may include, but are not limited to, immunity to certain vaccine preventable diseases, screening for tuberculosis infection or disease, the ability to utilize indicated personal protective equipment and attendance at appropriate training.
Additional Information
Position Type : Full Time
Shift : Day
Contact Information
LORI MCCOY
Email: lori.mccoy@deltamem.net |
